Dental Reception System
Every missed call is a patient who booked somewhere else.
30-35% of dental calls go unanswered. 75% of those callers never call back. We answer after-hours calls, capture appointment requests, and follow up on cancellations, in English and Spanish.
30-35%
of dental calls go unanswered; some practices miss as many as 68%
Arini.ai
75%
of missed callers never call back
Arini.ai
up to $1,300
in first-year patient revenue lost per missed call
Arini.ai
47%
of appointment requests come in outside business hours
Arini.ai
Industry statistics. Not representative of any specific practice or guaranteed outcome.
Capabilities
What the system does.
Every time. Without exception.
Scope and integration depth are confirmed during implementation. Features are activated based on your practice setup.
- +Answers missed and after-hours calls
- +Captures appointment requests and routes them to your team
- +Sends new patient paperwork and intake links
- +Handles English and Spanish conversations naturally
- +Follows up on cancellations and no-shows
- +Routes edge cases to staff
- +Logs call summaries and patient intent for review
Live Call Flow
How it works on a real call.
01
Patient calls after hours
The call comes in after your office is closed. Instead of voicemail, the patient hears a natural, professional voice.
02
System answers in English or Spanish
The system identifies the caller's language and responds naturally. No prompts. No press 2. Just a conversation.
03
New or existing patient
The system identifies whether this is a new or returning patient and routes the conversation accordingly.
04
Collects reason for visit
The system asks about the patient's concern and collects relevant context before discussing scheduling.
05
Checks schedule availability
Based on availability connected to your practice, the system offers appropriate appointment times or schedules a callback for your team.
06
Captures the booking request
The appointment request is captured with full context and routed to your team for confirmation. If the patient needs a callback, that is scheduled too.
07
Sends confirmation and intake link
A confirmation is sent immediately. New patients receive their paperwork link before the appointment.
08
Logs call summary for staff
Before your team walks in, every overnight call has a logged summary: patient name, reason for visit, outcome, and any notes.
What It Handles
After-hours coverage
58% of missed calls come from new patients (TrueLark, 8M conversations). Every call after your doors close gets answered. The patient hears a natural conversation, not a voicemail. The request is captured and routed. By morning, your team has everything they need.
No-show recovery
When a patient cancels, automated follow-up begins within the hour. Most cancellations become rescheduled appointments if follow-up happens fast enough. Most practices follow up the next day.
Bilingual intake
In English and Spanish, natively. Not a prompt to press 2. Your patient's first contact with your practice speaks their language. They book. They show. They stay.
New patient intake
71% of dental appointments are still booked by phone (Solutionreach 2025). First-time callers get a complete intake experience. Insurance pre-screened. Paperwork link sent before the appointment. Your front desk sees a prepared patient.
Statistics cited are industry benchmarks from published third-party sources. Individual practice results will vary.
Integration
Works with the systems you already use.
Connects to most major practice management systems. Integration depth and configuration are confirmed during scoping. No staff retraining required for the systems we handle on your behalf.
Denticon
Eaglesoft
Open Dental
Dentrix
Curve Dental
Custom PMS
Specific integrations confirmed during implementation scoping.
Compliance
HIPAA-aware by design.
Built to minimize unnecessary PHI storage. Patient data stays inside approved systems where possible. We do not claim full HIPAA compliance on behalf of any engagement. Final compliance requirements, including BAA execution where applicable, are confirmed during implementation scoping.
Language
English and Spanish. Natively.
Not a language toggle. The system handles English and Spanish in the same conversation, switches naturally, and never loses the thread. Built for San Diego practices where this is not a feature. It is a requirement.
See It
Demo available on request.
Book a walkthrough and we will run through a live call scenario, in English or Spanish, so you can hear exactly how a patient experiences the system.
Live call demo
Real-time walkthrough of an after-hours patient call from ring to captured request.
Call summary sample
The log your staff sees each morning: patient, intent, outcome, next step.
Intake SMS sample
The confirmation and paperwork link sent immediately after a booking request.
Schedule integration
How the system connects to your practice management system. Scope confirmed during implementation.
No-show recovery flow
The follow-up sequence triggered when a cancellation or no-show is detected.
Bilingual call flow
A Spanish-language call handled natively, same system, same quality.
Proof in Progress
In active deployment.
The dental reception system is in active deployment with a dental group in San Diego. Once the pilot window completes, we will publish verified call volume, captured request volume, and recovery metrics. No results are claimed for this engagement until verified data is available.
Current deployment includes
- +In active deployment
- +English and Spanish handling
- +Multi-location workflow
- +Schedule integration in progress
- +Verified outcomes to be published after pilot
Next Window
We work with a small number of practices at a time.
The build has to be right before it scales. If your practice is the right fit, reach out and we will walk you through what deployment looks like.
Book a WalkthroughWe show you the system live on a real call scenario.
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